FAQ - Frequently Asked Questions | modamerceria.com

Shipping costs are € 6.50 throughout Italy.
For orders of € 59.00 or more, shipping within Italy is free.

For shipments to other EU countries, the delivery fee is € 9.90 (excluding Cyprus).

Yes, Cash on Delivery is available for orders shipped to Italy over € 40.00, subject to an additional € 4.00 fee on top of the standard shipping cost.

However, please be aware that this payment method is not accepted for shipments to Europe.

If you have any doubts or questions, please do not hesitate to contact our team."

Yes, it is possible to request an invoice. Once the order is placed, you will need to write to us providing all the necessary billing details.

Barring unforeseen circumstances, orders shipped to mainland Italy are delivered within 1-2 business days (excluding weekends) from order confirmation.

Estimated delivery times for Sicily, Sardinia, Calabria, and the minor islands are 2-3 business days.

For shipments to Europe, delivery times may vary depending on the destination country, but average around 4 business days.

When your order is ready to go, we'll automatically send you an email with your tracking link. Can't find the email? No problem: just write to us with your order number and we'll send it right back!

Absolutely. Before proceeding, please review the conditions in our dedicated Returns section.

Then, simply contact us here by selecting "Returns or Exchanges" from the drop-down menu. Our team will take care of your request and process it as quickly and smoothly as possible.